Gaming & Hospitality - Storyboard

2021 New Normal: Closing the Digital Transformation Gap in Gaming Benchmark Report

This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort...

Establish a Holistic Guest-Facing Mobile App Strategy – Phases 1-3

To truly accomplish the ideal "phygital" mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile app.

Extend Contactless Through Mobile Door Lock Access

Identify opportunities and risks, analyze changes in the vendor space, and examine Info-Tech’s door lock access technical architecture and IT/OT hand-off operating model...

Enhance the Guest Experience Through Payments Modernization Storyboard

The gaming and hospitality industry has been given a key role in digitizing their payment services and fostering the inclusion of different payment innovations as the...

Fuel Digital Enablement and Value in Gaming & Hospitality Report

There is an accelerated pace and direction for digital transformation. Gaming and hospitality organizations are now trying to understand its implication on their own...

Optimize Your Loyalty Program Through a Digital Strategy – Phases 1-4

Understand how a digital loyalty program strategy can support the business and help it stay competitive through the digital economy.

The Future of Casino-as-a-Platform – Trend 6: Ready Player Z

Read this section of the strategic foresight trends report to learn about the Ready Player Z Trend and the impact it's having on the casino floor.

The Future of Casino-as-a-Platform – Prioritization & Alignment

This section of the report focuses on determining what technology your casino should prioritize and aligning its benefits to your business goals.

Kick-Start a Unified Service Recovery Management Strategy Storyboard

Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...

Select and Implement a Loyalty Program Platform Solution Storyboard

This step-by-step deck walks you through a strategic loyalty management selection process to drive digital loyalty transformation.
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