Map Your Business Architecture to Define Your Strategy – Phases 1-3

Business architecture is a set of planning techniques that connect strategy to execution in a manner that is accurate and traceable and promotes the efficient use of...

Map Your Business Architecture to Define Your Strategy

Business architecture provides a holistic and unified view of the organization’s activities that provide value to their clients and the of the resources that make those...

Enterprise Architecture and Agile

From the business architecture perspective, agility is the ability to quickly change structurally and operationally to react to external changes or to create new business...

Cisco Announces Intent to Acquire CloudCherry

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

EA Tool User Requirements Template

Use this template to help define and prioritize EA tool user requirements.

EA Solution Recommendation Tool

Use this tool to input your organization's preferences for an EA tool to generate a shortlist of EA tool vendors.

Select an EA Tool Based on Business and User Need – Phase 2: Shortlist EA Tools

This phase of the blueprint, Select an EA Tool Based on Business and User Need, shortlist EA tool vendors based on evaluation criteria important to your organization.
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