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From the business architecture perspective, agility is the ability to quickly change structurally and operationally to react to external changes or to create new business...
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Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.
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TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...
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Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.
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EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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This phase of the blueprint, Select an EA Tool Based on Business and User Need, completes the EA tool selection process and communicates the selection process back to...
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This phase of the blueprint, Select an EA Tool Based on Business and User Need, shortlist EA tool vendors based on evaluation criteria important to your organization.
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Use this tool to input your organization's preferences for an EA tool to generate a shortlist of EA tool vendors.
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Use this template to request additional information from EA tool vendors to narrow down the shortlist for final selection.
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Read this Executive Brief to understand the importance of EA tools to the digital age and how to improve adoption of the selected EA tool.
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