Enterprise Architecture and Agile

From the business architecture perspective, agility is the ability to quickly change structurally and operationally to react to external changes or to create new business...

Cisco Announces Intent to Acquire CloudCherry

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

Select an EA Tool Based on Business and User Need – Phase 3: Select and Communicate the Process

This phase of the blueprint, Select an EA Tool Based on Business and User Need, completes the EA tool selection process and communicates the selection process back to...

Select an EA Tool Based on Business and User Need – Phase 2: Shortlist EA Tools

This phase of the blueprint, Select an EA Tool Based on Business and User Need, shortlist EA tool vendors based on evaluation criteria important to your organization.

EA Solution Recommendation Tool

Use this tool to input your organization's preferences for an EA tool to generate a shortlist of EA tool vendors.

EA Tool Request for Information Template

Use this template to request additional information from EA tool vendors to narrow down the shortlist for final selection.

Select an EA Tool Based on Business and User Need – Executive Brief

Read this Executive Brief to understand the importance of EA tools to the digital age and how to improve adoption of the selected EA tool.
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