Enterprise Architecture and Agile

From the business architecture perspective, agility is the ability to quickly change structurally and operationally to react to external changes or to create new business...

Cisco Announces Intent to Acquire CloudCherry

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

Align Infrastructure Architecture to Business Value

Assess your infrastructure needs, align architecture principles to business capabilities, and define the infrastructure reference architecture.
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Align Infrastructure Architecture to Business Value – Executive Brief

Read this Executive Brief to understand how infrastructure alignment with business value will improve the organization at operational, tactical, and strategic levels.

Align Infrastructure Architecture to Business Value – Phases 1-2

This storyboard will help you create an infrastructure architecture to translate stakeholder objectives into infrastructure requirements. Incorporate infrastructure...

Align Infrastructure Architecture to Business Value – Phase 1: Identify Services Impacted by Business Strategy

This phase of the blueprint, Identify Services Impacted by Business Strategy, will help you understand the current business situation and identify the top business directives.

Infrastructure Architecture Template

Use this template to communicate the value infrastructure architecture can provide to the organization by aligning with business value and core services.
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