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From the business architecture perspective, agility is the ability to quickly change structurally and operationally to react to external changes or to create new business...
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Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.
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TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...
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Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.
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EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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Assess your infrastructure needs, align architecture principles to business capabilities, and define the infrastructure reference architecture.
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Read this Executive Brief to understand how infrastructure alignment with business value will improve the organization at operational, tactical, and strategic levels.
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This storyboard will help you create an infrastructure architecture to translate stakeholder objectives into infrastructure requirements. Incorporate infrastructure...
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This phase of the blueprint, Identify Services Impacted by Business Strategy, will help you understand the current business situation and identify the top business directives.
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Use this template to communicate the value infrastructure architecture can provide to the organization by aligning with business value and core services.
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