CIO - Tools

Critical Role Identifier

Use this tool to evaluate and classify roles to facilitate workforce planning decisions.

Improve Your IT Recruitment Process Workbook

Use this tool in conjunction with the Improve Your IT Recruitment Process Capstone Deck to document your action plans.

Retention Plan Workbook

Capture key information in one place as you work through the process to assess and prioritize solutions.

IT Retention Solutions Catalog

Use this catalog to select and prioritize retention solutions across the employee lifecycle.

ITSM Stakeholder Register Template

Use this tool to identify which stakeholders to engage when working on the service management integration.

Service Management Integration With Agile Practices Assessment Tool

Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...

Workforce Planning Workbook for Small Enterprises

Use the Workforce Planning Workbook for Small Enterprises to successfully complete all of the activities required to define and estimate your workforce needs for the future.

Cybersecurity Service Design Workbook

The Security Service Design Workbook comprises all the tools and templates used as part of our process to design the differentiated service offering and standardize the...

Accessibility Maturity Assessment

A structured tool to help you identify your current accessibility maturity level and opportunities to ensure progress.

IT Talent Acquisition Optimization Tool

Use this tool to document the current and future talent acquisition process.
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