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Workers require access to enterprise products, data, and services anywhere at any time on any device. Give them the device-specific features, offline access, desktop-like...
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Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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Leading search engine optimization methods focus on creating and posting relevant keyword-rich content, not just increasing page rank. Content and keywords should move...
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IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck to learn the proper...
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Product managers without well-documented and repeatable pricing-management processes often experience pressure from “agile” management to make gut-feel pricing decisions,...
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The Social Media workshop provides clear, measurable improvements to your social media strategy,
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Marketers only have 7 seconds to capture a visitor's attention but often don't realize that the space between competitors and their company is that narrow. They often...
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An SAP system is one of the most expensive software purchases a company will make. It is essential to the organization and therefore usage of the ERP needs to be maximized.
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Workday is expensive, benefits can be difficult to quantify, and optimization can be difficult to navigate. Take a proactive approach to continually monitor and optimize...
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