What is Toast POS?
Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
1
Since last award
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Toast POS?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Mobile Capabilities
Multiple Venue Property Concept Support
Payment Processing
PCI Compliance
Integrations
Check Settlement Types
Advanced Reporting Analytics
Workforce Management
Advanced Compliance & Statutory
Kitchen Course Management
Off Line Operations
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Vendor Support
Toast POS Reviews
Jennifer S.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted May 2024
Absolutely phenomenal, but one caveat
Likeliness to Recommend
What differentiates Toast POS from other similar products?
Toast is incredibly intuitive, exceptional, and integrating multiple operational features, and report options, and has what seems to be the most contemporary, up-to-date, speed, and feature combination. It is one of the most common POS systems in our area and most new hires already have experience with it, making onboarding even faster.
What is your favorite aspect of this product?
The ease of integration with handhelds, along with real time visuals remotely are tied for first place.
What do you dislike most about this product?
The only thing I have disliked in the entire process is the transitional and installation process. The sales team is absolutely phenomenal. The actual installation and transitional team left much to be desired, and there was very limited support in the first few days of business. There were a lot of hiccups, a lot of things missed during the actual implementation and I've heard this same experience from a number of other Business owners in my area. 24 hour Support in the first week and a few implementation representatives that is more dedicated would have been much better as the bar industry operates long hours.
What recommendations would you give to someone considering this product?
I would highly recommend getting this product and doing a full test of every single item and function prior to releasing the installation representative. The hiccups in the first weekend cost a significant amount of business and the staff feeling frustrated and unsure about the system. Now they love it, after working out unaddressed items.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sophia O.
- Role: Human Resources
- Industry: Engineering
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2023
Fantastic product!
Likeliness to Recommend
What differentiates Toast POS from other similar products?
The overall interface is much easier to use.
What do you dislike most about this product?
Sometimes it can be a bit slow.
What recommendations would you give to someone considering this product?
Make sure you have all products labeled clearly when adding.
Pros
- Reliable
- Trustworthy
- Caring
- Fair
Aidan F.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jul 2023
Mobile POS and terminals are great, payment quick
Likeliness to Recommend
What differentiates Toast POS from other similar products?
The fact that it has its own payment platform rather than a third party which is already integrated is key.
What is your favorite aspect of this product?
The mobile terminals for ordering and payment as well as payment integration not using a third party
What do you dislike most about this product?
Sometimes needs restarting if terminals aren't syncing.
What recommendations would you give to someone considering this product?
Speak to the support team thoroughly to get a proper understanding of the capabilities and limits of the product during setup.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Efficient Service
