The Zen of Vendor Negotiation: Don't be Price Obsessed

Author(s): Andy Woyzbun

While cost-reduction is an important objective for IT Managers, there can be significant downsides to over-emphasis on price in negotiating vendor agreements.

In order to describe the risks associated with a cost preoccupation, this research note discusses:

  • The importance of a holistic approach to contract negotiation.
  • Avoiding non-productive price negotiations.
  • Recognizing the potential effect on service quality and scope when vendors excessively trim price.

Balance efforts to reduce price against the cost of negotiation and the possible repercussions of a relationship that is not profitable to the vendor.