With the recent announcement of iPhone OS 4, the next generation of the iPhone operating system, Apple quietly updated its developer agreement to require all applications to originate on Apple development platforms. Info-Tech Research Group...

Enterprises are becoming increasingly focused on pricing when selecting a vendor or negotiating an agreement. In many cases, however, giving prime attention to pricing can be counter-productive. Understand the factors, other than price, that...

Non-disclosure and non-compete agreements have their place in a business environment, but they are often neither necessary nor enforceable. Sidestep a "me too" approach to protecting intellectual property through agreements and avoid wasting...

Template/Policy

A non-compete agreement is typically invoked to protect an organization's client base and intellectual property against inappropriate use by a former employee or contractor. Use this template to provide a structure for a document that specifies...

Template/Policy

Non-disclosure agreements (also known as confidentiality agreements) prohibit the communication of certain non-public business information by individuals. Use this template to provide a structure for documenting a confidentiality and...

Small enterprises that learn Microsoft licensing basics are in a better position to optimize license purchases and reduce software spending. Understand Microsoft's complex licensing programs and the options, restrictions, and conditions. Learn...

To ensure that employees have a clear understanding of their responsibilities when borrowing a company laptop, use this Laptop Policy to help outline and define the terms of use for portable laptops.

Template/Policy

Some enterprises provide laptop computers for short-term use. Employees can borrow laptops while awaiting service for their regular computer, or for short-term travel.

Template/Policy

When an enterprise provides laptop computers for short-term use they take on certain risks. Mitigate these risks and ensure employees know about their responsibilities in caring for and protecting the physical property and information of the...

Template/Policy

Teleworking can increase employee productivity and reduce costs for an enterprise. Use Info Tech's Telework Policy and Agreement as a starting point for your enterprise's telecommuting policy.

Template/Policy

Clamp down on rogue PDA implementations and leverage the business utility of this rapidly evolving class of devices by tailoring and deploying this policy throughout the organization.

Job Description

The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering...