Take Control of Infrastructure Metrics

Master the metrics maze to help make decisions, manage costs, and plan for change.


This content requires an active subscription.

Access this content by logging in with your Info-Tech Research Group membership or contacting one of our representatives for assistance.

Speak With A Representative Sign In
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Your Challenge

  • Whether you are a small, medium or large enterprise, working with metrics can be daunting for the Infrastructure Manager, with hundreds of metrics available to choose from.
  • Metrics reports are often in conflict, putting the data in question, and furthering resistance to investing time in metrics.
  • Without a reliable metrics framework, it’s impossible to trust the data when it comes to capacity management and planning decisions.

Our Advice

Critical Insight

  • Complaints about metrics are often rooted in managers wading through too many individual metrics, wrong metrics, or data they simply can’t trust.
  • Metrics pitfalls such as selective and biased reporting can undermine a metrics program and render the data meaningless.
  • Organizations of all sizes are finding ways to use metrics effectively for everything from capacity planning to solving customer service issues to troubleshooting system failures.

Impact and Result

  • Identify the metrics that serve a real purpose, and eliminate the rest.
  • Establish a formal review process to ensure metrics are still valid, continue to provide the answers needed, and are at a manageable and usable level.
  • Incorporate metrics analysis as key factors in capacity management and planning reviews.

Take Control of Infrastructure Metrics


Take control of infrastructure metrics

Improve service delivery, capacity planning, and budgeting.


Prepare for upcoming projects

Collect data for upcoming projects that may impact the infrastructure.

Search Code: 48057
Published: November 23, 2011
Last Revised: November 23, 2011