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Take Control of Infrastructure Metrics
Master the metrics maze to help make decisions, manage costs, and plan for change.
More Details
Your Challenge
- Whether you are a small, medium or large enterprise, working with metrics can be daunting for the Infrastructure Manager, with hundreds of metrics available to choose from.
- Metrics reports are often in conflict, putting the data in question, and furthering resistance to investing time in metrics.
- Without a reliable metrics framework, it’s impossible to trust the data when it comes to capacity management and planning decisions.
Our Advice
Critical Insight- Complaints about metrics are often rooted in managers wading through too many individual metrics, wrong metrics, or data they simply can’t trust.
- Metrics pitfalls such as selective and biased reporting can undermine a metrics program and render the data meaningless.
- Organizations of all sizes are finding ways to use metrics effectively for everything from capacity planning to solving customer service issues to troubleshooting system failures.
- Identify the metrics that serve a real purpose, and eliminate the rest.
- Establish a formal review process to ensure metrics are still valid, continue to provide the answers needed, and are at a manageable and usable level.
- Incorporate metrics analysis as key factors in capacity management and planning reviews.
Get to Action
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Take control of infrastructure metrics
Improve service delivery, capacity planning, and budgeting.
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Track and report metrics
Facilitate capacity management and planning meetings.
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Prepare for upcoming projects
Collect data for upcoming projects that may impact the infrastructure.
Related Solution Sets
Use IT Metrics for Accountability and Success
Know where you stand before others do. Metrics are an IT staple.
Leverage Application Development Metrics to Gauge Progress & Increase Success
Measuring the performance of your development group requires more than a gut feeling.
Get the Complete Storyboard
See how all the steps you need to take come together, with tools and advice to help with each task on your list.
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Download NowCompanies Who Helped
- Chuck Hobart, VMC
- Justin Johnson, Kansas City Chiefs Football Club
- Arvind Aggarwal PMP, Dexter Solutions Inc.
- Scott Rodgers, New Zealand Department Of Internal Affairs
- Augustine Amusu, HCA International Limited
- Carol Wozney, Corix Group of Companies
- Derek Boutang, Pembina Trails School District
Solution Road Map
Other Solution Sets in Availability & Performance Management
1. Develop a Data Center Infrastructure SLA
Consider the data center SLA a pre-nup with the business.
Consider the data center SLA a pre-nup with the business.
2. Take Control of Infrastructure Metrics
Master the metrics maze to help make decisions, manage costs, and plan for change.
Master the metrics maze to help make decisions, manage costs, and plan for change.
