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Missed deadlines, budget overages, and strategic misalignment are just a few of the problems stemming from undefined, non-standard processes in today's IT organizations. The first step in remedying these issues is identifying the IT department's level of process maturity based on the five levels of the Process Maturity Model.
This tool will help the IT manager:
- Think critically about the state of the department's processes.
- Define the overall maturity of IT processes.
- Understand the implications of each of the five levels of the Process Maturity Model to the IT department.
Ultimately, a mature IT organization will be able to support the business in building effective relationships to thrive in today's competitive marketplace; this tool is the primary step in doing just that.
This downloadable tool is associated with the research note, "IT Process Maturity Secures Repeated Success."
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