Visitors Edition
Membership Help?
Need help? Our Trial Membership program will get you help on any IT project you're working on. You'll get access to our research, tools, advice and project help.
Start your free trial membership now:
Want to learn more about our membership options, pricing, or to get a product demo? Get in touch with one of our reps using an option below.
Trial Member Registration
Learn more About Info-Tech
Click to Chat

Tagged - CMM

Tool
IT Process Maturity Is On the Level

Mature processes can help IT managers garner control over projects and daily operations while increasing their efficiency and effectiveness. This research note will help managers understand the current state of department processes, the costs...

Tool
Process Maturity Assessment

Budget overages, missed deadlines, and strategic misalignment are just a few of the problems stemming from undefined, non-standard processes in today's IT organizations. This tool will help managers understand the current state of their...

Tool
IT Process Maturity Secures Repeated Success

Increasing process maturity can help IT managers gain control of projects and daily operations and increase their efficiency and effectiveness. This note will help managers understand the current state of their processes, the costs and benefits...

Tool
Process Maturity Indicator

Mature processes can help IT managers gain control of projects and daily operations and increase their efficiency and effectiveness. This tool will help managers to understand the current state of their processes and the implications of each of...

Template/Policy
Assessment for ITIL Process Maturity and Requirements

The IT Infrastructure Library (ITIL) is becoming generally accepted as a guide for IT service management. However, IT managers and CIOs must understand their enterprise's process maturity in order to determine which ITIL disciplines, if any,...

Note
Tailored ITIL: Be Sure It Suits You

ITIL is not just for large enterprises. All sizes of organizations use the IT Infrastructure Library (ITIL) to increase efficiency, decrease costs, and align business and IT needs. However, ITIL can be a costly and time-consuming proposition. Be...

Note
Best Practices in ITIL Service Management

Small and mid-sized enterprises (SMEs) are learning to reap the benefits of the IT Infrastructure Library (ITIL). However, blindly following ITIL in the hopes of ending IT chaos is doomed to fail. Establish specific goals for ITIL practices...

Note
Understanding ITIL: Adopting and Adapting Processes Must Come First

The Information Technology Infrastructure Library (ITIL) is growing in popularity among IT leaders. However, many IT leaders don't truly understand ITIL basics. Those new to ITIL must establish specific goals for ITIL prior to initiation.

Note
ITIL Is a Big Commitment, So Make Sure You Need It First

Enterprises are jumping on the IT Infrastructure Library (ITIL) bandwagon in an effort to increase efficiency, decrease costs, and align business and IT needs. However, ITIL is a costly and time-consuming proposition. Conduct a needs assessment...

Note
ITIL Readiness Assessment Tool

Enterprises are jumping on the IT Infrastructure Library (ITIL) bandwagon in an effort to increase efficiency, decrease costs, and align business and IT needs. However, ITIL is an overwhelming proposition. Conduct this readiness assessment...