Missed deadlines, budget overages, and strategic misalignment are just a few of the problems stemming from undefined, non-standard processes in today's smaller IT organizations. This note introduces the process maturity model and discusses:
- The benefits and potential drawbacks of a mature process.
- The level of maturity that is best suited to the small enterprise.
- Warning signs to indicate if the IT department slips into bad habits during a maturity transition.
Though maturity levels will differ depending on the enterprise, Info-Tech recommends small enterprise IT departments push toward Level 2 process maturity – having processes in place to ensure success is repeatable – in order to achieve maximum benefit.
