Mature processes can help IT managers garner control over projects and daily operations and increase their efficiency and effectiveness. The first step in remedying these issues is identifying the IT department's level of process maturity based on the five levels of the Process Maturity Model.
This tool will help the IT manager:
- Think critically about the state of the department's processes.
- Define the overall maturity of IT processes.
- Understand the implications to the IT department at each of the five levels of the Process Maturity Model.
Ultimately, a mature IT organization will be able to support the business in building effective relationships to thrive in today's competitive marketplace; this tool is the primary step in doing just that.
This downloadable tool is associated with the research note, “IT Process Maturity Is On the Level.”
