In today's IT organizations, undefined and non-standard processes can lead to serious problems such as missed deadlines, budget overages, and strategic misalignment. This research note introduces the process maturity model and discusses:
- The benefits and potential drawbacks of a mature process.
- The level of maturity that is best suited to the enterprise.
- Warning signs to indicate if the IT department slips into bad habits during a maturity transition.
Although maturity levels will differ depending on the enterprise, Info-Tech recommends a push toward Level 3 process maturity – defined and standardized processes – in order to achieve maximum benefit.
