Establishing metrics can be a sizeable undertaking, but new IT leaders need to get their hands on some solid numbers fast to help build credibility and identify key areas for change.
Recent Info-Tech interviews with IT leaders identified metrics as an important tool for establishing early and objective communication with business leadership. This research note covers:
- The benefits of applying metrics to IT.
- Common IT metrics to implement in both the short term and the long term.
- Recommendations for keeping metrics initiatives under control.
Get a few descriptive metrics in place in your early weeks on the job to gain insight and to build a foundation for a full-fledged metrics program in the future.