IT departments in a Firefighting state can’t gain control of their operations, deliver acceptable levels of service to the business, or sustain any type of stability for infrastructure, applications, or staff. Transitioning out of Firefighting mode requires adjustments to aspects of IT process, technology, and people.
This Storyboard will help you:
- Identify the root causes of instability in the IT department.
- Discover and prioritize tactics for moving from a chaotic IT environment to a stable one.
The most important action to take is finding the root cause of recurring issues – it is also the most daunting. The instability that root cause analysis unveils can mean major fixes to applications or infrastructure. These must be done before the transition is complete.
