Move to a Stable & Controlled IT Department
Extinguish the Firefighter status and gain control over the IT department.
- Many IT departments are stuck in Firefighting mode and don’t have the time or resources to get out of this state.
- Moving from Firefighter to a stable and controlled environment requires root cause analysis. When the root cause of IT issues stems from unstable applications and infrastructure, serious challenges arise. The resources needed to remedy such instability depend on the severity of the issues unveiled.
- For IT to make the transition out of Firefighting mode, aspects of process, technology, and people must be adjusted.
Our Advice
Critical Insight
- Firefighting mode is never a good place to be for IT. The ability to fight the occasional fire is valuable but consistent firefighting is inefficient and unsustainable.
- Cleaning up process is the most important factor for a successful transition from Firefighter mode. This includes getting to the root cause of recurring issues, building policy and procedure around key IT functions, and implementing a triage system for the help desk.
- Of the tactics to clean up process, finding the root cause of recurring issues is the most critical. Finding the root cause uncovers instability which must be remedied before the transition from Firefighter is complete. Building stable applications and infrastructure components on top of instability will only lead to more instability and fires in the future.
Impact and Result
- Identify your IT department using the characteristics of a Firefighter to begin the transition to stability and control.
- Find the root cause of application and infrastructure instability to strengthen the foundation for the future.
- Prioritize process, technology, and people tactics to complete the transition from Firefighter.
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