Processor Magazine: Improve VoIP Quality of Service

(4-May-2012) Keeping the quality of the service of your VoIP implementation in mind from the outset is critical for numerous reasons. Chief among these, says James McCloskey, Info-Tech Research senior research analyst, is “we’ve had so much success and become so accustomed to the high quality and high availability of the traditional publicly switched telephone network that any decrease in quality [with VoIP] is a recipe for having your users be unhappy, no matter what you do after the fact.” To help ensure and maintain VoIP QoS, consider the following tips.

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