This tool will help you evaluate where your IT department is with respect to Info-Tech's ITSM Solution Set Roadmap:
- Select your level of agreement with questions about your Service Desk and staff customer-service orientation.
- Calculate a maturity score for your Service Desk and customer service focus.
- Receive advice indicating which solution sets you should focus on in the ITSM Roadmap.
Use this tool in conjunction with the Enhance Business Value through Customer-Centric IT Service Management Storyboard.
