Note

Organizations are feeling increasing pressure to build a presence in the social media space. However, social media projects should all be paired with some level of social analytics. Develop a clear idea of what you are trying to achieve and the...

Solution Set

Leverage social analytics to better achieve the goals your organization has set forth for social media projects.

Tool

This tool will assist you in determining at which maturity stage your organization's social analytics initiative is, including what factors are keeping you from progressing to the next stage.

Job Description

To successfully manage social analytics initiatives, assign the right person with the right skills to serve as a Social Analytics Specialist.

Determine what you need to do to really motivate IT professionals, both individually and collectively, that will help them to work harder at what they are doing and feel good about it.

Note

Managing and analyzing social channels is becoming increasingly complicated, yet essential for organizations that interact with customers through social media. Selecting and implementing an SMMP can help reign in the complexity of social media...

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities that your organization requires in a Social Media Management Platform (SMMP).

Tool

After responses to an RFP have been received, enterprises considering social media management platforms need a way to compare potential solutions. Use this RFP scoring tool to record and evaluate features across vendors.

Template/Policy

Use this template to help create a request for proposal (RFP) that lists features of a Social Media Management Platform (SMMP) according to your business requirements.

Template/Policy

Use this demonstration script to provide vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Solution Set

The nature of the end user-IT relationship has an organization-wide impact. A less than ideal relationship results in a breakdown of trust and confidence, negatively impacting IT's ability to deliver what the organization needs.

Tool

Use this tool to reveal the areas of end-user dissatisfaction and guide you through repairing the IT-end user relationship.

Video

Info-Tech research has shown that improving end-user satisfaction with IT results in higher employee engagement, better working conditions throughout the organization, and higher employee effectiveness and productivity.

Template/Policy

Ongoing management of the Service Level Agreement (SLA) and co-location contract is critical for a successful co-location engagement. Assessments should be conducted at least annually to ensure the co-location vendor is complying with the...

Template/Policy

After defining the organization's requirements for data center co-location service offerings, expectations for the engagement methodology should be defined. Many organizations run into trouble in the co-location agreement when a vendor's...

Premium Resource

Establishing a process for collecting valid project requests is achieved through the completion of two main steps, which are establishing rules of engagement and collecting project proposals.