The purpose of this tool is to help IT leaders determine what they need to do to move their IT department from a state of firefighting to one of stability and planned operations.
The tool will identify which of the nine tactics related to:
- Process
- People
- Technology
will have the most impact on the transition from firefighter mode and then prioritize the related tactics. Details on how to complete the tactics are described in the research report, Move to a Stable & Controlled IT Department.
