The Info-Tech Research Group recently completed a comparison of six competitive help desk software solutions. One of the offerings that achieves Leader Zone placement is FrontRange HEAT.

This evaluation examines the strengths and weaknesses of HEAT, and provides key points of consideration for the enterprise's help desk software decision. This note addresses the following major topics: 

• An overview of the help desk software market.
• An analysis of FrontRange's help desk product, HEAT, both individually and in relation to competing offerings.
• FrontRange's strengths and challenges as a vendor of help desk solutions.

FrontRange HEAT is an ideal solution for enterprises with low to moderate call volume demands.