Use this project blueprint to define a service design package for non-IT services. The project blueprint will help you:
- Review the results of the diagnostic survey.
- Identify a prioritized list of non-IT services.
- Share the initial case with project stakeholders.
- Develop a service design process.
- Build the service description and define self-help options.
- Generate the details concerning service cost and delivery.
- Develop service desk solution requirements.
- Build a service desk roadmap and communication plan.
Define the essential features of the non-IT services for inclusion in the service desk, and assess whether your current ITSM solution can support the extension of the service desk.