Ensure Help Documentation Actually Helps

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Is the help desk still inundated with questions answered in the documentation? What's the problem? End users may not know it exists or may find it too complicated to follow. Here are some tips to help boost end user self-service efforts, relieve the help desk, and keep documentation from being so much "shelfware."




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Search Code: 1389
Published: March 10, 2009
Last Revised: March 10, 2009

1 Comment

  • Missing comment
    Joe McHugh | 10-16-2009

    I need to review this further, but from what I've seen, this should be valuable.


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