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Reducing headcount is a mentally and emotionally challenging task under any circumstance. Use this tool to take a systematic, skills-focused approach to making staff reduction decisions.

Use these notes to apply cost-savings across your department. Discover cost savings in every aspect of your cost-to-serve expenses, and use the guidance and tools below to start reducing costs today.

Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.

Do you need to make a difference this week? This month? Take a look at these tactics and tools to build your guerilla plan.

Stretch your resource dollar by optimizing your IT processes and functions. Learn how with our clear advice and tools.

While cost savings are touted as a major benefit of outsourcing, these savings are often elusive. Understand the organization-specific factors that reduce the amount of potential cost saving achieved through outsourcing. And understand why some...

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This tool assesses the probability that an organization will be successful when implementing green IT initiatives. Measure the organization's likelihood of successfully realizing the environmental and business benefits of green IT, and consider...

The recent hype surrounding green IT has left some smaller organizations wondering what steps they can take to ensure initiatives yield successful results. Green IT not only benefits the environment, but can also help the bottom line by cutting...

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Use this benchmarking tool to understand which green initiatives other small enterprises are implementing. Gauge the organization's green IT maturity score and benchmark it against over 800 peers by revenue, IT budget, and number of employees....

All organizations buy products and services from a variety of vendors. Unfortunately, by failing to consolidate purchases, many are overpaying the vendors and overspending on vendor management. In addition, they may be receiving a lower quality...

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Some organizations want to green their IT departments but are unaware of what options are available and what factors ensure successful implementation. Info-Tech identifies nine green IT initiatives that organizations should consider not only to...

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Based on data from a recent Info-Tech study, this tool assesses an organization's chances of success when implementing green IT initiatives. Understand the organization's current probability of success and consider recommendations to improve...

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This tool allows enterprises to benchmark their green IT maturity scores against over 800 peers by revenue, IT budget, and number of employees. Find out what environmental actions other companies are taking in their IT departments and across the...

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A recent Info-Tech study of over 800 organizations assessed green initiatives in IT departments and across enterprises. The results show the current green IT maturity landscape and its future outlook. Despite tough economic times, there is still...

By the time end users turn to self-help documentation they are probably already confused and frustrated. Ensure help documentation solves more problems than it creates.

Password synchronization is a cost effective way to reduce the amount of passwords users must remember, decreasing help desk costs and increasing security. While single sign-on decreases the amount of time spent keying in passwords, the...

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Making staff reductions is not only an emotionally challenging task, but also one wrought with uncertainty and risk for error. This risk is magnified when time frames for reductions are short. Follow a structured and objective method for...

Passwords are a necessary part of everyday life, but their maintenance causes more than a fair share of problems. Info-Tech estimates that as much as 30 percent of all help desk calls are password related. Use password management software and...

Every time the help desk's phone rings, it costs money. Redirecting some calls to an alternative resource is known as call avoidance, and can cut costs and get users up and running sooner. Decide now if helping the help desk avoid calls will...

Small branch offices can be a costly and challenging to manage from an IT perspective. Users in small branch offices need access to the same enterprise resources and IT support as users in larger offices, but there is typically no physical IT...