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Formally or informally, the business has expectations with regards to the service levels of the data center infrastructure. Use this tool to help identify, monitor, and report on relevant metrics for critical components of the infrastructure, to begin the process of improving delivery of IT’s services and transactions to the business.
This monitoring tool will help you:
- Inventory data center infrastructure services and transactions.
- Establish metrics and monitor data center infrastructure and service transactions.
- Begin reporting service levels, either within IT or to the business.
Record, monitor, and report application and infrastructure service levels for the data center infrastructure in one comprehensive document to help meet business expectations.