Research Notes

Is the ITIL Empire Overextended?

(By Info-Tech Analyst Refael Keren - Printed with permission from Processor magazine) History teaches us that great empires’ overreaching growth is often responsible...

Consumer Techs in Business: Be Cautious, But Not Close-Minded

(By Info-Tech Analyst Jayanth Angl - Printed with permission from Processor magazine www.processor.com). IT leaders don’t have it easy. Maintaining a secure and reliable...

Are Gut Instincts All Bad?

(By Info-Tech Analyst Gareth Doherty - Printed with permission from Processor magazine www.processor.com). Gut instincts have fallen on hard times. Evidence of...

Don't Make Me Document It

(By Info-Tech Analyst Howard Kiewe - Printed with permission from Processor magazine www.processor.com). I hate paperwork, even if I'm doing it in electronic...

Laptops: Still Getting Stolen, Still Costing Organizations

(By Info-Tech Analyst James Quin- Printed with permission from Processor magazine www.processor.com). About two and half years ago, Info-Tech authored a note entitled...

New IT Leaders: Don't Be a Snob

(By Info-Tech Analyst Bushra Tobah - Printed with permission from Processor magazine www.processor.com). After months of preparation and round after round of grueling...

What Is China? Part II: Members Respond

Two weeks ago, we published the issue "What Is China?" Since then, we have gotten the largest response wave in our history. At the request of members, we allowed extended...

Empower Project Managers to Ensure Project Success

Projects have a much higher probability of success if Project Managers (PMs) are given autonomy and take personal responsibility for all aspects of project planning and...

Essential Elements for Project Success

Several factors differentiate project success from project failure. Avoid common project pitfalls with diagnostic questions and follow best practice guidelines to improve...

Beyond Beginner Help Desk Performance Metrics

Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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