Service Desk - Blueprints

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Design a VIP Experience for Your Service Desk Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
Build Better Workflows You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
Build a Service Desk Consolidation Strategy Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
Analyze Your ITSM Ticket Data This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...