Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
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Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
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Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.
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Europeans are facing a major economic crisis triggered by poor government financial management in the Euro zone. But many managers outside Europe don't see this as...
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Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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Do you need to make a difference this week? This month? Take a look at these tactics and tools to build your guerilla plan.
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You have a disaster recovery plan (DRP), but will it hold up in a real crisis? Testing the DRP is essential to determining whether it is under or over built, and whether...
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Do not wait until the DRP is put into action to discover weaknesses in disaster recovery processes. Run a full test of the enterprise's DRP to uncover flaws before an...
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Establishing operations at the recovery site is only the first half of the work involved in disaster recovery. At some point, services and systems must be returned to...
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