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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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Info-Tech recently conducted several surveys for our research projects. This document is a high level summary of those results and an introduction to the resulting research.
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Info-Tech's buyer's advice will help you optimize spending on salesforce.com and avoid buyer's remorse.
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Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.
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Read this Executive Brief to understand why taking an application roadmapping approach to digital strategy execution is imperative to move the strategy forward.
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Read this Executive Brief to understand how to turbocharge your company’s marketing capabilities with a marketing management suite.
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Read this Executive Brief to understand whether augmented reality is the right technology for your organization. Company leaders must understand how it will impact their...
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Read this Executive Brief to understand whether the IoT is the right technology for your organization. Company leaders must understand how it will impact their industry...
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Uniphy Health Systems has been acquired by Harris Healthcare Group. The acquisition enables Harris Healthcare to offer a secure method of communication for practitioners...
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Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech’s methodology, and understand the four ways we can support you in...
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