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Business-user training consistently ranks as one of the top concerns for IT projects. Managers rank it as a key success factor in over 60% of both portal and Enterprise Resource Planning (ERP) projects. Interviews with key stakeholders in applications projects also indicate that training is consistently overlooked as a project consideration.

This note introduces a number of considerations for business-user training. Specifically, this note:

  • Introduces a general model for user training.
  • Explains the relevant aspects of the model.
  • Provides a process for implementing a business-user training program.

Positive project Return on Investment (ROI) is impossible if business users don't use the new application. Effective training is essential for project success.

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Search Code: 9342
Published: January 17, 2008
Last Revised: January 17, 2008

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