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Wikis have great potential as collaboration tools, but enterprise decision-makers must understand how to target the implementation to realize that potential. Info-Tech presents and analyzes five case studies representing a range of different industries and solutions, including software-as-a-service (SaaS) and open source options. The research note covers the following usage scenarios:

  • Wikis for collaboration within and between teams.
  • Wikis as knowledgebases.
  • Wikis for collaborative content creation.
  • Wikis as alternatives to portal solutions.
  • Wikis as training tools.

The final section of the note identifies key success factors derived from the case studies.

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