Customize your operating model to fit the nuances of your organization's strategy and influencing factors. This phase will take you through the following activities:
- Customizing a list of your core IT capabilities.
- Determining the degree of centralization, sourcing strategy, and customer-facing qualities for your IT capabilities.
- Heat mapping your customized IT operating model based on criticality and gaps in current capability.
Use this phase as part of the full blueprint, Redesign Your IT Organizational Structure.