This phase of the blueprint shows you how to build an e-commerce channel matrix, and provides a snapshot of the two key enabling systems for commerce: point-of-sales platforms and e-commerce platforms.

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Enable Omnichannel Commerce That Delights Your Customers

Create a cohesive omnichannel framework that supports the right transactions through the right channels for the right customers.

Solution Set Steps

  1. Start here – read the Executive Brief
  2. Identify critical drivers for your omnichannel commerce strategy
  3. Map drivers to the right channels and technologies
    • Enable Omnichannel Commerce That Delights Your Customers – Phase 2: Map Drivers to the Right Channels and Technologies

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