Create a blend of traditional and online channels to allow your customers to transact with you in the manner that they choose. Having a strategic plan in place for commerce enablement is a key component of a well-oiled customer experience management strategy that IT must support.

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Enable Omnichannel Commerce That Delights Your Customers

Create a cohesive omnichannel framework that supports the right transactions through the right channels for the right customers.

Solution Set Steps

  1. Start here – read the Executive Brief
    • Enable Omnichannel Commerce That Delights Your Customers – Executive Brief
  2. Identify critical drivers for your omnichannel commerce strategy
  3. Map drivers to the right channels and technologies

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