Purchasing software maintenance and support is often a no-brainer when implementing a new system, but it is a significant ongoing expense. This research note will help you:
- Ascertain what portions of the software maintenance plan are truly required.
- Assess any other included products or services that may add value to the software maintenance offering.
- Evaluate further key considerations when entering into or renewing software maintenance contracts.
Consider third-party support and maintenance organizations when seeking a more cost effective solution to software upkeep as they can provide a useful foil to the manufacturer's annual price increase.