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Purchasing software maintenance and support is often a no-brainer when implementing a new system, but it is a significant ongoing expense. This research note will help you:

  • Ascertain what portions of the software maintenance plan are truly required.
  • Assess any other included products or services that may add value to the software maintenance offering.
  • Evaluate further key considerations when entering into or renewing software maintenance contracts.

Consider third-party support and maintenance organizations when seeking a more cost effective solution to software upkeep as they can provide a useful foil to the manufacturer's annual price increase.

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