RETIRED CONTENTPlease note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.
This research note applies the Cost-to-Serve cost-management approach to identify opportunities for controlling expenses in the application maintenance services area. Coverage includes:
- Guidance on when the application maintenance services area is a strong cost management candidate for the organization.
- Description of specific cost-reduction measures that can be achieved according to varying time frames.
- Case studies that provide real-life insight into experiences with these cost-reduction techniques.
Application maintenance services is an area that can offer both short and long-term cost saving opportunities. Short-term gains revolve around the ability to cut back on service levels while maintaining functionality. Long-term targets can be achieved by improving application maintenance practices.