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Success in application outsourcing is significantly more likely when the outsourcing organization is actively involved with the outsourcer to ensure progress; this is especially true when compared to organizations that essentially abdicate control to the outsourcer.

This research note covers a number of recommended practices for effective coordination with outsourcers. These include approaches to ensure:

  • The delivered system meets actual business requirements.
  • Resources are available when needed.
  • Resources paid for are productively used.
  • The project is completed on time.
  • The quality of the system meets expectations.

Organizations can significantly improve the success of outsourced application services through the recommended coordination approaches.

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Search Code: 8916
Published: March 31, 2009
Last Revised: March 31, 2009


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