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One medium of communication you will likely be undertaking at some point during the IT and Customer Alignment project is a presentation to major stakeholders about what is happening in IT and why. To assist with this, Info-Tech has provided an IT and Customer Alignment Stakeholder Presentation Template. 

The template outlines:

  • Pain Points – How are we feeling the effects of poor IT and customer alignment?
  • Benefits – Why you should support this project?
  • Business Drivers
  • [Company X]’s IT and Customer Alignment Project Timeline
  • Project Metrics & Team Members
  • Outline Process Initiatives
  • Outline Organizational Design Initiatives
  • Outline Metrics Initiatives
  • Q&A / Sign-off

Adjust this template and its contents to fit your organization's unique needs.

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Align IT with the Real End Customer

Ensure IT and the business are working towards the same goal: improving customer experience.

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