Use Info-Tech’s IT and Customer Alignment Stakeholder Interview Guide as a starting point when interviewing each individual stakeholder.
This template includes guidance on the following interview topics:
- Establish Current State
- IT/Customer Alignment Issues
- IT/Customer Alignment Opportunities
- Stakeholder Attitudes
When embarking on an interview, make sure to think of the context – the stakeholder’s familiarity with you and with IT will change your approach to the interview.