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In order to succeed at application maintenance outsourcing (AMO), it is important for organizations to implement solid governance. Info-Tech recently interviewed several IT executives to find out how they manage their AMO relationships. This research note includes:
- A case study outlining how a CIO in the insurance industry (Company X) successfully managed his AMO relationship despite only having four internal IT employees.
- Recommendations for how IT executives from small enterprises can institute strong governance practices in their AMO relationships.
Achieve success at AMO regardless of organizational size by following the advice of a seasoned IT professional.