Vendor Evaluations

At Info-Tech Research Group, we rely on our 30,000 members to learn about strengths and trends in the vendor landscape.
Learn about our Vendor Evaluation Methodology.

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Vendor Landscape: Mid-Market Service Desk Software

The mid-market service desk tool market provides customizable functionality and advanced features suitable for the diverse, growth-focused mid-market space.
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Vendor Landscape: Enterprise Service Desk Software

The enterprise service desk tool market provides powerful functionality and advanced features suitable for large, complex IT environments.
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VL Methodology