Vendor Evaluations

At Info-Tech Research Group, we rely on our 30,000 members to learn about strengths and trends in the vendor landscape.
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Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
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Vendor Landscape: Customer Service Knowledge Management Suites

Customer Service Knowledge Management (CSKM) solutions get the right information to the right person at the right time. Ensuring support of social and collaboration...
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VL Methodology