Don’t Let Your Supply Chain Be Held for Ransom

Whether you sell cakes or electronics, if your strategy relies on optimizing inventory then success relies on your supply chain. But what happens when your suppliers are...

“Man is born free, and everywhere he is in (supply) chains”: The logistics blockchain

Retailers and international shippers are already using blockchain technology to track their supply chains. In using a decentralized network to verify digital...

Loyalty Management Programs: Choosing the Right Deployment Architecture in a Retail Environment

Many organizations struggle to define the appropriate technology architecture for the enablement of their loyalty programs. This note will examine different methods for...

GDPR Implications for the Retail Industry

The General Data Protection Regulation (GDPR) will go into effect on May 25, 2018. Understand the potential implications for retail and take proactive good-faith steps to...

Case Study: The Battle for Personalization & Stitch Fix

Stitch Fix is succeeding in personalizing the online shopping experience where most have struggled. Stats show consumers are not satisfied with many fashion retailers’...

Mirror, Mirror on the Wall: Reflections on Smart Mirrors in Retail

Smart mirrors allow customers to bypass the fitting room line altogether by incorporating augmented reality, artificial intelligence, and gesture recognition software.

Applications of Robotic Automation in Retail

​This note explores the application of robots in different parts of the retail value chain. Robots are moving from the backend of factories into our everyday lives. They...

Technology and the Changing Role of the Sales Associate

This article explores how organizations are equipping their retail sales associates to conduct higher value activities.

Five Components for Leveraging Social Media to Influence Consumer Decision Making

Social media has rapidly become a ubiquitous channel for customer interaction. But the proliferation of social media networks, customer data, and use cases has made ad...

Measuring the Business Value of Customer-Facing Applications

Your customer-facing applications should be producing business value, but that can be hard to define and measure when the source of value isn’t always monetary. Learn how...
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