Technology Services/MSP
Topics
-
CIO1484
-
Infrastructure & Operations1686
-
Enterprise Architecture519
-
Applications1376
-
Project & Portfolio Management612
-
Data & Business Intelligence615
-
Security970
-
Vendor Management567
-
Industry Coverage2170
-
-
Insurance62
-
Natural Resources59
-
Real Estate & Property Management28
-
Arts & Leisure19
-
Construction46
-
Education186
-
Financial Services170
-
Government276
-
Healthcare230
-
Manufacturing305
-
Media, Information & Technology177
-
Professional Associations42
-
Professional Services125
-
Retail & Wholesale191
-
Transportation & Logistics106
-
Utilities64
-
Sports Entertainment Sector68
-
Gaming & Hospitality110
-
Types of Content
Avaya Announces New Contact Center as a Service Platform, IX-CCAvaya has announced its next generation Contact Center as a Service (CCaaS) platform titled “IX-CC,” marking the company’s move toward a cloud-based subscription program. |
|
Slack and Zoom Increasing in Popularity With Office 365-Subscribed OrganizationsA new Otka report found that both Slack and Zoom are increasing in popularity with organizations who have Office 365 licenses, despite their having access to Microsoft Teams. |
|
Qubie 2.0 Released for Microsoft TeamsQuestback has released their Qubie 2.0 team performance app for Microsoft Teams. |
|
TechSee Unveils World’s First AI-Powered Visual RecognitionTechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted... |
|
Monday.com Raises $150 MillionMonday.com raises $150 million in a series D funding round, and is now valued at $1.9 billion in the team collaboration marketplace. |
|
Microsoft Retiring Skype for Business Online in 2021Microsoft has announced that Skype for Business Online will be retired on July 31, 2021. |
|
Interview: Josh Lee, CEO of SwitIn this note, I interview CEO Josh Lee of Swit. Areas covered include: why Swit fills a gap in the marketplace, Swit’s competitive advantages, Swit’s security governance,... |
|
Global Unified Communications Market to Be Worth $167.1 Billion by 2025The global unified communications market will have an anticipated worth of US$167.1 billion by 2025. |
|
Google Updates Improve Speech Recognition for Contact Center AIGoogle has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%. |
|
Hacker Compromises Data of 106 Million Capital One CustomersA hacker has compromised 106 million Capital One customers after a data breach. But the real story might be less to do with cloud security itself and more to do with... |
|