What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Security Protects
- Trustworthy
- Generous Negotitation
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Analytics and Reporting
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Lead Generation
Omni-Channel Communication Tracking
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Customer Relationship Management - Midmarket
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Customer Relationship Management - Enterprise
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Zoho CRM Reviews
Neha G.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
Easy to use, but bit pricey
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
user friendly, great UI.
What is your favorite aspect of this product?
Easy to modify features.
What do you dislike most about this product?
to create one report, multiple data from sources need to download.
What recommendations would you give to someone considering this product?
Zoho Premium subscription recommendation will be giving for consideration.
Pros
- Trustworthy
- Fair
- Includes Product Enhancements
- Helps Innovate
Prabhat S.
- Role: Finance
- Industry: Engineering
- Involvement: End User of Application
Submitted May 2024
Easy to use, but a bit pricey!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Automation AI Assistance Customization Zoho Ecosystem Third-Party Integrations Scalable Architecture
What do you dislike most about this product?
Pricing! It is on expensive side, could have been cheaper and more value for money
What recommendations would you give to someone considering this product?
Assess Your Needs and then see if product pricing is justified Leverage Customization Explore Integrations Make Use of AI Tools (Zia)
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Akshat A.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Fantastic product for lead management
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The dashboards are easy to understand
What is your favorite aspect of this product?
Te features there are a lot of features but also the quality of dashboard
What do you dislike most about this product?
Facebook integration
What recommendations would you give to someone considering this product?
Best tool for lead maintenance
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service