What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
90 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Performance Enhancing
- Saves Time
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Dashboards and Visualization
Social Response Management
Social Media Channel Integration Outbound
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Hootsuite Social Media Management SMB Reviews
Hanna P.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Nov 2023
Lagging, but low price point
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Doesn’t seem to have many feature differentiators aside from price
What is your favorite aspect of this product?
Low cost, easy to get up and running
What do you dislike most about this product?
Features are lacking compared to other platforms
What recommendations would you give to someone considering this product?
Good starter platform for social management, but wouldn’t recommend for larger orgs or more advanced channel managers
Pros
- Caring
- Respectful
- Performance Enhancing
- Trustworthy
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Nikolas D.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: End User of Application
Submitted Oct 2023
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Easy to collaborate with your team within the platform
What is your favorite aspect of this product?
Ease to schedule posts in different platforms and also reply to comments within the platform.
What do you dislike most about this product?
Hootsuite does not provide insights into your audience demographics or engagement rates.
What recommendations would you give to someone considering this product?
Overall, Hootsuite Social Media Management SMB is a good choice for SMBs that are looking for a comprehensive and easy-to-use social media management platform.
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Client Friendly Policies
Antonio B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2023
Easy to use but could be cheaper
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
innovation and creativity
What is your favorite aspect of this product?
efficiency and capabilities
What do you dislike most about this product?
complicated to use
What recommendations would you give to someone considering this product?
decrease the price of the product
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Over Delivered