What is DocuSign?
Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceDocuSign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on DocuSign.
93 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
94 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love DocuSign?
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
E-Signature
Notifications
Templates
Project Management Workflow
Proposals and SOWs
Tasks and Workflow Management
Content Residency
Contract Management
Integrations
Document Management
Share & Track
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Also Featured in...
DocuSign Reviews
Shweta S.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted May 2024
Streamlining Signatures, Simplifying Workflows
Likeliness to Recommend
What differentiates DocuSign from other similar products?
DocuSign sets itself apart with its extensive global presence, user-friendly interface, and robust security features, offering a trusted solution for digital signatures and document management.
What is your favorite aspect of this product?
I appreciate DocuSign's seamless integration capabilities, allowing for easy adoption into existing workflows and systems.
What do you dislike most about this product?
I don't have personal opinions, but some users may find DocuSign's pricing structure to be relatively high for certain usage levels.
What recommendations would you give to someone considering this product?
For those considering DocuSign, I recommend exploring its extensive customization options and training resources to optimize its utilization within your organization.
Pros
- Caring
- Continually Improving Product
- Enables Productivity
- Unique Features
Jackline C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Easy to use and does not cost much money
Likeliness to Recommend
What differentiates DocuSign from other similar products?
The newly added AI in the tool make it easy for one to summarize the contract and simplify it hence making it easy for one to understand what the contract is about.
What is your favorite aspect of this product?
I like the added feature for Stamps, you can easily create stamps from the tool by customizing the fonts just to make contract signing appear much like physical one, there are also a lot of signature customization that any anyone can select from.
What do you dislike most about this product?
The tool is too slow to upload the documents and while adding the document into the tool, it becomes also too slow, it is so hard to interact with customer care team when you face challenges with the tool.
What recommendations would you give to someone considering this product?
I would recommend the tool to anyone looking for online tool to manage signing and contracts.
Pros
- Helps Innovate
- Performance Enhancing
- Altruistic
- Acts with Integrity
Rateb J.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2024
Relentless Innovation!
Likeliness to Recommend
What differentiates DocuSign from other similar products?
I think it's Docusign's commitment to security
What is your favorite aspect of this product?
simplicity of the signing process is my favorite aspect. DocuSign streamlines complex approval workflows into a straightforward, user-friendly experience
What do you dislike most about this product?
It faces challenges with highly complex contract structures.
What recommendations would you give to someone considering this product?
A total bargain. Leverage the platform's simplicity for streamlined approval processes.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service