Using metrics to align IT with corporate strategy is a good idea, but visually demonstrating to the business how IT is hitting its metrics goals is a fantastic idea. A balanced scorecard (BSC) approach is an effective way to manage goals, measure performance metrics, and achieve IT/business alignment.

What Is a Balanced Scorecard?

Perhaps the greatest challenge faced by IT management is showing how IT investment has been productive and profitable. All too often, business executives regard IT as a cost center into which large sums of money seem to disappear with no return. BSC is an effective and proven way to set IT objectives and to track success.