Storyboard: Create a Configuration Management Roadmap


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If you follow the right roadmap, implementing a Configuration Management Database (CMDB) will drive improved service delivery.

  • Without a CMDB and formal configuration management, there is no way to obtain accurate information about IT assets and the relationship between them.
  • This makes it difficult to assess changes, deploy software updates successfully, and perform accurate root cause analysis when problems occur.
  • A CMDB will facilitate more successful changes and deployments, faster and more successful incident and problem management, and enhanced adherence and compliance with legal and regulatory requirements.
  • Too often, organizations jump straight to solution selection and design, before considering the way the CMDB will be used to support IT processes. Without a roadmap, you risk ending up with a system that is difficult to manage and does not deliver results.

This blueprint will help you design a configuration management target state and roadmap of initiatives that will help you realize the benefits of this critical service management process without overspending.

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Search Code: 76426
Published: November 13, 2014
Last Revised: November 13, 2014

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